OUR COMMUNITY MANAGEMENT PROGRAMS

CHOOSE YOUR OWN SERVICE LEVEL

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Flex

With the MMI Flex program, you really CAN choose your own level of service. Take a look at the programs below. These feature tons of opportunity to customize a package that's the right fit for your community. As time goes by, need to change service levels? No problem. Just let us know and we will work with you to find a new perfect fit. 

FINANCIAL MANAGEMENT
YOU GET

  • Check and electronic payments posted daily and deposited to your dedicated operating account.
  • Monthly reports, including balance sheet, income statement, budget comparison, disbursement
    register, delinquency report, copies of invoices, bank statements and reconciliation reports,
    all delivered by the 15th to a secure online portal with board-restricted access.
  • Online approval of invoices with approval criteria you set. Once approved, payments are issued
    to vendors either electronically or by digitally-signed check. Board approvers can view the invoice,
    the GL code and bank account before payment is issued.
  • Collections managed in conjunction with your attorney with MMI monitoring actions and a concise,
    case-by-case report included with your financials. Late fees are applied and late notices are issued by MMI.
    The board and your attorney will have access to online payment histories.
  • Audit & tax support for your CPA either in our office or electronically. We will issue vendor 1099s and
    manage the filing of personal property returns, county registrations and tax returns.
  • Property transfers, bankruptcies processed.
  • A secure, web portal where your members can view their statements in real-time on computer, phone or tablet,
    and make online payments by automatic ACH payment, e-check or credit card (credit card fees apply).
  • FAQs about your association on the online portal
  • Issuance of resale disclosure packages (fees paid by requester)

OPTIONAL (additional fees apply)

  • Credit reporting
  • Budget assistance
  • Access to our maintenance team at discounted labor rates

FULL SERVICE
YOU GET:

  • Complete financial services (see Financial Management Program)
  • Experienced, accredited manager supported by Client Services and Accounting teams
  • Manager attendance at recommended number of meetings per year
  • Documented site visits (reports with pictures) according to recommended schedule
  • Resident inquiries answered by our client services team Monday-Friday
  • After-hours emergency call service, answered locally by trained maintenance personnel
  • Mobile app, fully functional and customized to your community
  • Ability to deliver communications via U.S. mail, email and text
  • Searchable governing documents online
  • Documents storage on the portal
  • Architectural change request management through the online portal
  • Vendor management
  • Meeting notices sent in accordance with Maryland law and your bylaws
  • Annual meeting administration
  • Budget with line-by-line narrative and one budget meeting with the board
  • Discounted labor rates from our maintenance team

OPTIONAL, À LA CARTE SERVICES (additional fees apply)

  • CAPITAL PROJECT MANAGEMENT
  • INSURANCE CLAIMS MANAGEMENT
  • RENTAL MONITORING PROGRAM
  • CREDIT REPORTING
  • HO6 MONITORING (FOR CONDOMINIUMS)
  • CLUBHOUSE RENTAL MANAGEMENT
  • GATE AND POOL ACCESS MANAGEMENT
  • COVENANTS ENFORCEMENT WITH PHOTOS AND FULL VIOLATIONS SUPPORT
  • NEWSLETTERS

U-MANAGE
YOU GET

  • Complete financial services (See Financial Management Program)
  • An MMI coordinator to help with questions and training for your Board and homeowners
    PLUS ACCESS TO ONLINE TOOLS:
  • Templated Board meeting agendas and minutes
  • Documents storage
  • Managing maintenance requests
  • Conducting covenants inspections and issuing violation notices
  • Managing the architectural change request process
  • Issuing mass communications to your residents via U.S. Mail, email, pop-up messages or texts
  • Managing clubhouse rental schedules

OPTIONAL (additional fees apply)

  • Credit reporting
  • Budget assistance
  • Annual Meeting administration
  • Covenants enforcement
  • Project management
  • Insurance claims management
  • Access to our maintenance team at discounted labor rates
  • 24/7 emergency call service, answered locally

BUT WAIT, THERE'S MORE...
YOU ALSO GET

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COOPERATIVE BUYING POWER
Access to the savings and advantages of our co-operative buying service. MMI is backed by the power of a
community management cooperative that collectively manages more than 800,000 units. We pass along
savings to our communities and homeowners. More than just a buying service, this co-op offers you the
advantages of a big box management company but you still get a locally-owned and operated firm.

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REAL ESTATE SERVICES
Access to MMI's Real Estate Division, specializing in rental management, leasing and sales...at discounted rates 
to homeowners in MMI-managed communities, whether or not your property needing service is in that community.